> ## Documentation Index
> Fetch the complete documentation index at: https://docs.masivo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Redeeming rewards

> Learn how customers can redeem rewards

## How customers can redeem rewards

In Masivo, customers can redeem rewards on any event. For example, when a customer makes a purchase, the customer can redeem a discount to reduce the order total.

## Facts about redemption

* Rewards are only redeemed **when an event** that use them **fulfills**.
* Rewards specified to be redeemed are automatically marked as **reserved** and cannot be used until either the event is **fulfilled** or the **reservation expired**.
* It is the **responsibility of your e-commerce service** to validate the order **total to be charged** to the customer. Masivo only manages the stock of rewards.

## Test rewards redemption

<Note>
  Currently, the only way to test rewards redemptions is by using our [REST
  API](/api-reference). In the future, we will provide a playground to test
  reward redemptions.
</Note>

## Next steps

Want to analyze reward redemption patterns?

* **View analytics**: Navigate to **Analytics > Rewards** to see redemption rates, most popular rewards, and customer behavior
* **Export data**: Learn how to [export analytics tables to CSV](/guides/analytics-exports) for deeper analysis of redemption trends