> ## Documentation Index
> Fetch the complete documentation index at: https://docs.masivo.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# Setup a Tier System
> Learn how to set up a tiers system in Masivo
## Tiers in Masivo
To create a tier system in Masivo, first navigate to the **Tiers** section in the dashboard. you can find them in the left sidebar.
Let's imagine we want to create a tier system with three levels: **Bronze**, **Silver**, and **Gold**.
When you first create an account, a default tier called **Base** is created. This tier is the one that all customers will be assigned to by default.
This base tier cannot be deleted, but you can edit it to change its name.
## Updating an existing tier
In the table of tiers, click the options icon and then click **Edit item**.
Now, in the **Base Setting** section, you can change the name of the base tier to **Bronze**.
Then click **Save** at the bottom of the page.
## Creating new tiers
To create a new tier, click the **New tier** button.
You will notice the **Tier level** field is set to **2** since we already have one tier.
Give the new tier the name **Silver**.
## Tier conditions
Now, since this is a premium tier, we want to set some conditions for customers to reach this tier.
In the **Entry conditions** section, we can set the minimum **Customer number of purchases** required to reach this tier.
In this example we will set it to **greater than 3**. Click Save.
Now click **Save** again and repeat the process to create the **Gold** tier. We will set the **Customer number of purchases** to **greater than 5**.
That's it! You have created a tier system in Masivo.
## Exit conditions
You can also set conditions for customers to exit a tier.
For example, we can edit the **Silver** tier and set the **Customer number of purchases** to **less than or equal to 3**. In the **Exit conditions** section.
Do the same for the **Gold** tier, setting the **Customer number of purchases** to **less than or equal to 5**.
## Automatic tier change
Now customers will be automatically moved to the next tier when they meet the entry conditions.
Customers will be moved back to the previous tier when they meet the exit conditions **At the start** of your next **Reporting period**.
You can update your reporting period in your **Account Settings**
Additionally, you can give customers a **grace period** to keep their tier for an additional period. Set it in the **Tier settings** tab in the tiers section.
## Related architecture
* [Registration flow](/resources/data-architecture#registration-flow) — Initial tier assignment when a customer registers
* [Activity & events](/resources/data-architecture#activity-events) — How events and metrics drive tier upgrades and downgrades