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POST
/
communication
/
threads
cURL
curl --request POST \
  --url https://app.masivo.ai/api/storefront/v1/communication/threads \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --header 'x-account-id: <x-account-id>' \
  --data '
{
  "ticket_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "review_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "customer_id": "<string>",
  "inbox_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "channel_account_id": "<string>",
  "external_thread_id": "<string>",
  "status": "open",
  "assignee_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "metadata": {}
}
'
import requests

url = "https://app.masivo.ai/api/storefront/v1/communication/threads"

payload = {
    "ticket_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "review_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "customer_id": "<string>",
    "inbox_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "channel_account_id": "<string>",
    "external_thread_id": "<string>",
    "status": "open",
    "assignee_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "metadata": {}
}
headers = {
    "x-account-id": "<x-account-id>",
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)
const options = {
  method: 'POST',
  headers: {
    'x-account-id': '<x-account-id>',
    Authorization: 'Bearer <token>',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    ticket_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    review_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    customer_id: '<string>',
    inbox_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    channel_account_id: '<string>',
    external_thread_id: '<string>',
    status: 'open',
    assignee_user_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    metadata: {}
  })
};

fetch('https://app.masivo.ai/api/storefront/v1/communication/threads', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));
<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://app.masivo.ai/api/storefront/v1/communication/threads",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'ticket_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'review_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'customer_id' => '<string>',
    'inbox_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'channel_account_id' => '<string>',
    'external_thread_id' => '<string>',
    'status' => 'open',
    'assignee_user_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'metadata' => [
        
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json",
    "x-account-id: <x-account-id>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}
package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://app.masivo.ai/api/storefront/v1/communication/threads"

	payload := strings.NewReader("{\n  \"ticket_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"review_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"customer_id\": \"<string>\",\n  \"inbox_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"channel_account_id\": \"<string>\",\n  \"external_thread_id\": \"<string>\",\n  \"status\": \"open\",\n  \"assignee_user_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"metadata\": {}\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("x-account-id", "<x-account-id>")
	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}
HttpResponse<String> response = Unirest.post("https://app.masivo.ai/api/storefront/v1/communication/threads")
  .header("x-account-id", "<x-account-id>")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"ticket_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"review_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"customer_id\": \"<string>\",\n  \"inbox_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"channel_account_id\": \"<string>\",\n  \"external_thread_id\": \"<string>\",\n  \"status\": \"open\",\n  \"assignee_user_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"metadata\": {}\n}")
  .asString();
require 'uri'
require 'net/http'

url = URI("https://app.masivo.ai/api/storefront/v1/communication/threads")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["x-account-id"] = '<x-account-id>'
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"ticket_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"review_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"customer_id\": \"<string>\",\n  \"inbox_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"channel_account_id\": \"<string>\",\n  \"external_thread_id\": \"<string>\",\n  \"status\": \"open\",\n  \"assignee_user_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"metadata\": {}\n}"

response = http.request(request)
puts response.read_body
{
  "data": {
    "id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "account_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "ticket_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "review_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "customer_id": "<string>",
    "inbox_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "channel_account_id": "<string>",
    "external_thread_id": "<string>",
    "assignee_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "latest_message_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "latest_message_at": "2023-11-07T05:31:56Z",
    "latest_message_preview": "<string>",
    "unread_count": 123,
    "metadata": {},
    "created_at": "2023-11-07T05:31:56Z",
    "updated_at": "2023-11-07T05:31:56Z",
    "closed_at": "2023-11-07T05:31:56Z",
    "deleted_at": "2023-11-07T05:31:56Z"
  }
}
{
  "error": "<string>",
  "details": "<string>"
}
{
  "error": "<string>",
  "details": "<string>"
}

Authorizations

​
Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Headers

​
x-account-id
string<uuid>
required

The account that owns the communication thread

Body

application/json
​
channel
enum<string>
required
Available options:
email,
whatsapp,
chat,
review,
system,
other
​
ticket_id
string<uuid> | null
​
review_id
string<uuid> | null
​
customer_id
string | null
​
inbox_id
string<uuid> | null
​
channel_account_id
string | null
​
external_thread_id
string | null
​
status
enum<string>
default:open
Available options:
open,
closed
​
assignee_user_id
string<uuid> | null
​
metadata
object

Response

Communication thread created

​
data
object