cURL
curl --request POST \
--url https://app.masivo.ai/api/storefront/v1/tickets \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--header 'x-account-id: <x-account-id>' \
--data '
{
"title": "<string>",
"description": "<string>",
"pipeline_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"stage_code": "<string>",
"priority": "medium",
"status": "open",
"source_type": "manual",
"review_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"customer_id": "<string>",
"actor_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"assignee_user_ids": [
"3c90c3cc-0d44-4b50-8888-8dd25736052a"
],
"idempotency_key": "<string>",
"required_fields": {}
}
'import requests
url = "https://app.masivo.ai/api/storefront/v1/tickets"
payload = {
"title": "<string>",
"description": "<string>",
"pipeline_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"stage_code": "<string>",
"priority": "medium",
"status": "open",
"source_type": "manual",
"review_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"customer_id": "<string>",
"actor_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"assignee_user_ids": ["3c90c3cc-0d44-4b50-8888-8dd25736052a"],
"idempotency_key": "<string>",
"required_fields": {}
}
headers = {
"x-account-id": "<x-account-id>",
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {
'x-account-id': '<x-account-id>',
Authorization: 'Bearer <token>',
'Content-Type': 'application/json'
},
body: JSON.stringify({
title: '<string>',
description: '<string>',
pipeline_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
stage_code: '<string>',
priority: 'medium',
status: 'open',
source_type: 'manual',
review_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
customer_id: '<string>',
actor_user_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
assignee_user_ids: ['3c90c3cc-0d44-4b50-8888-8dd25736052a'],
idempotency_key: '<string>',
required_fields: {}
})
};
fetch('https://app.masivo.ai/api/storefront/v1/tickets', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://app.masivo.ai/api/storefront/v1/tickets",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'title' => '<string>',
'description' => '<string>',
'pipeline_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
'stage_code' => '<string>',
'priority' => 'medium',
'status' => 'open',
'source_type' => 'manual',
'review_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
'customer_id' => '<string>',
'actor_user_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
'assignee_user_ids' => [
'3c90c3cc-0d44-4b50-8888-8dd25736052a'
],
'idempotency_key' => '<string>',
'required_fields' => [
]
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json",
"x-account-id: <x-account-id>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://app.masivo.ai/api/storefront/v1/tickets"
payload := strings.NewReader("{\n \"title\": \"<string>\",\n \"description\": \"<string>\",\n \"pipeline_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"stage_code\": \"<string>\",\n \"priority\": \"medium\",\n \"status\": \"open\",\n \"source_type\": \"manual\",\n \"review_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"customer_id\": \"<string>\",\n \"actor_user_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"assignee_user_ids\": [\n \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n ],\n \"idempotency_key\": \"<string>\",\n \"required_fields\": {}\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("x-account-id", "<x-account-id>")
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://app.masivo.ai/api/storefront/v1/tickets")
.header("x-account-id", "<x-account-id>")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"title\": \"<string>\",\n \"description\": \"<string>\",\n \"pipeline_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"stage_code\": \"<string>\",\n \"priority\": \"medium\",\n \"status\": \"open\",\n \"source_type\": \"manual\",\n \"review_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"customer_id\": \"<string>\",\n \"actor_user_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"assignee_user_ids\": [\n \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n ],\n \"idempotency_key\": \"<string>\",\n \"required_fields\": {}\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://app.masivo.ai/api/storefront/v1/tickets")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["x-account-id"] = '<x-account-id>'
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"title\": \"<string>\",\n \"description\": \"<string>\",\n \"pipeline_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"stage_code\": \"<string>\",\n \"priority\": \"medium\",\n \"status\": \"open\",\n \"source_type\": \"manual\",\n \"review_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"customer_id\": \"<string>\",\n \"actor_user_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"assignee_user_ids\": [\n \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n ],\n \"idempotency_key\": \"<string>\",\n \"required_fields\": {}\n}"
response = http.request(request)
puts response.read_body{
"data": {
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"account_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"pipeline_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"stage_code": "new",
"title": "<string>",
"description": "<string>",
"created_by_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"assignees": [
{
"user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"assigned_at": "2023-11-07T05:31:56Z",
"assigned_by_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
],
"communication_summary": {
"thread_count": 123,
"latest_thread_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"latest_message_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"latest_message_at": "2023-11-07T05:31:56Z",
"latest_message_preview": "<string>",
"channel_account_id": "<string>",
"external_thread_id": "<string>",
"unread_count": 123
},
"review_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"brand_id": "<string>",
"channel_id": "<string>",
"store_id": "<string>",
"category_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"category_answers": {},
"resolved_at": "2023-11-07T05:31:56Z",
"closed_at": "2023-11-07T05:31:56Z",
"reopened_at": "2023-11-07T05:31:56Z",
"first_resolved_at": "2023-11-07T05:31:56Z",
"resolution_count": 123,
"resolution_summary": "<string>",
"closure_reason": "<string>",
"associations": [
{
"associated_id": "<string>",
"created_at": "2023-11-07T05:31:56Z"
}
],
"comments": [
{
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"author_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"body": "<string>",
"is_internal": true,
"created_at": "2023-11-07T05:31:56Z"
}
],
"stage_history": [
{
"from_pipeline_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"to_pipeline_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"from_stage_code": "<string>",
"to_stage_code": "<string>",
"changed_by_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"changed_at": "2023-11-07T05:31:56Z",
"duration_seconds": 123
}
],
"dedupe_fingerprint": "<string>",
"idempotency_key": "<string>",
"created_at": "2023-11-07T05:31:56Z",
"updated_at": "2023-11-07T05:31:56Z",
"deleted_at": "2023-11-07T05:31:56Z"
}
}{
"error": "<string>",
"details": "<string>"
}{
"error": "<string>",
"details": "<string>"
}Tickets
Create ticket
Create a ticket manually, from a review, or for an external customer association. If review_id is provided the ticket is created with source_type review and deduplicated against active review tickets.
POST
/
tickets
cURL
curl --request POST \
--url https://app.masivo.ai/api/storefront/v1/tickets \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--header 'x-account-id: <x-account-id>' \
--data '
{
"title": "<string>",
"description": "<string>",
"pipeline_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"stage_code": "<string>",
"priority": "medium",
"status": "open",
"source_type": "manual",
"review_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"customer_id": "<string>",
"actor_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"assignee_user_ids": [
"3c90c3cc-0d44-4b50-8888-8dd25736052a"
],
"idempotency_key": "<string>",
"required_fields": {}
}
'import requests
url = "https://app.masivo.ai/api/storefront/v1/tickets"
payload = {
"title": "<string>",
"description": "<string>",
"pipeline_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"stage_code": "<string>",
"priority": "medium",
"status": "open",
"source_type": "manual",
"review_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"customer_id": "<string>",
"actor_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"assignee_user_ids": ["3c90c3cc-0d44-4b50-8888-8dd25736052a"],
"idempotency_key": "<string>",
"required_fields": {}
}
headers = {
"x-account-id": "<x-account-id>",
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {
'x-account-id': '<x-account-id>',
Authorization: 'Bearer <token>',
'Content-Type': 'application/json'
},
body: JSON.stringify({
title: '<string>',
description: '<string>',
pipeline_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
stage_code: '<string>',
priority: 'medium',
status: 'open',
source_type: 'manual',
review_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
customer_id: '<string>',
actor_user_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
assignee_user_ids: ['3c90c3cc-0d44-4b50-8888-8dd25736052a'],
idempotency_key: '<string>',
required_fields: {}
})
};
fetch('https://app.masivo.ai/api/storefront/v1/tickets', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://app.masivo.ai/api/storefront/v1/tickets",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'title' => '<string>',
'description' => '<string>',
'pipeline_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
'stage_code' => '<string>',
'priority' => 'medium',
'status' => 'open',
'source_type' => 'manual',
'review_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
'customer_id' => '<string>',
'actor_user_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
'assignee_user_ids' => [
'3c90c3cc-0d44-4b50-8888-8dd25736052a'
],
'idempotency_key' => '<string>',
'required_fields' => [
]
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json",
"x-account-id: <x-account-id>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://app.masivo.ai/api/storefront/v1/tickets"
payload := strings.NewReader("{\n \"title\": \"<string>\",\n \"description\": \"<string>\",\n \"pipeline_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"stage_code\": \"<string>\",\n \"priority\": \"medium\",\n \"status\": \"open\",\n \"source_type\": \"manual\",\n \"review_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"customer_id\": \"<string>\",\n \"actor_user_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"assignee_user_ids\": [\n \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n ],\n \"idempotency_key\": \"<string>\",\n \"required_fields\": {}\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("x-account-id", "<x-account-id>")
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://app.masivo.ai/api/storefront/v1/tickets")
.header("x-account-id", "<x-account-id>")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"title\": \"<string>\",\n \"description\": \"<string>\",\n \"pipeline_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"stage_code\": \"<string>\",\n \"priority\": \"medium\",\n \"status\": \"open\",\n \"source_type\": \"manual\",\n \"review_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"customer_id\": \"<string>\",\n \"actor_user_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"assignee_user_ids\": [\n \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n ],\n \"idempotency_key\": \"<string>\",\n \"required_fields\": {}\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://app.masivo.ai/api/storefront/v1/tickets")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["x-account-id"] = '<x-account-id>'
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"title\": \"<string>\",\n \"description\": \"<string>\",\n \"pipeline_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"stage_code\": \"<string>\",\n \"priority\": \"medium\",\n \"status\": \"open\",\n \"source_type\": \"manual\",\n \"review_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"customer_id\": \"<string>\",\n \"actor_user_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"assignee_user_ids\": [\n \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n ],\n \"idempotency_key\": \"<string>\",\n \"required_fields\": {}\n}"
response = http.request(request)
puts response.read_body{
"data": {
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"account_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"pipeline_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"stage_code": "new",
"title": "<string>",
"description": "<string>",
"created_by_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"assignees": [
{
"user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"assigned_at": "2023-11-07T05:31:56Z",
"assigned_by_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
],
"communication_summary": {
"thread_count": 123,
"latest_thread_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"latest_message_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"latest_message_at": "2023-11-07T05:31:56Z",
"latest_message_preview": "<string>",
"channel_account_id": "<string>",
"external_thread_id": "<string>",
"unread_count": 123
},
"review_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"brand_id": "<string>",
"channel_id": "<string>",
"store_id": "<string>",
"category_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"category_answers": {},
"resolved_at": "2023-11-07T05:31:56Z",
"closed_at": "2023-11-07T05:31:56Z",
"reopened_at": "2023-11-07T05:31:56Z",
"first_resolved_at": "2023-11-07T05:31:56Z",
"resolution_count": 123,
"resolution_summary": "<string>",
"closure_reason": "<string>",
"associations": [
{
"associated_id": "<string>",
"created_at": "2023-11-07T05:31:56Z"
}
],
"comments": [
{
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"author_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"body": "<string>",
"is_internal": true,
"created_at": "2023-11-07T05:31:56Z"
}
],
"stage_history": [
{
"from_pipeline_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"to_pipeline_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"from_stage_code": "<string>",
"to_stage_code": "<string>",
"changed_by_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"changed_at": "2023-11-07T05:31:56Z",
"duration_seconds": 123
}
],
"dedupe_fingerprint": "<string>",
"idempotency_key": "<string>",
"created_at": "2023-11-07T05:31:56Z",
"updated_at": "2023-11-07T05:31:56Z",
"deleted_at": "2023-11-07T05:31:56Z"
}
}{
"error": "<string>",
"details": "<string>"
}{
"error": "<string>",
"details": "<string>"
}Authorizations
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Headers
The account that owns the ticket
Body
application/json
Maximum string length:
200Maximum string length:
5000Ticket pipeline id. The account default pipeline is used when omitted.
Internal stage code within pipeline_id. The pipeline default stage is used when omitted.
Available options:
low, medium, high, urgent Available options:
open, resolved, closed Available options:
manual, review, journey, system Review id to associate and deduplicate against an active review ticket.
External customer id to associate with the ticket when there is no review.
Agent/profile id that should be recorded as the creator. If omitted, the first account member is used.
Account member ids to assign to the ticket on creation.
Maximum string length:
200Values required when the initial status maps to a stage with required fields.
Show child attributes
Show child attributes
Response
Ticket created
Show child attributes
Show child attributes
⌘I