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Account ownership transfer lets the current owner hand the account to another ADMIN member without downtime. The recipient must accept the transfer via email.

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Prerequisites

  • You must be the account owner
  • settings:delete permission (enforced in the dashboard)
  • The recipient must already be an active ADMIN on the account

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Transfer flow

1

Open Advanced settings

Navigate to Settings → Advanced (/settings/advanced).
2

Start transfer

In the Transfer Account section, click Transfer. The button is disabled if you are not the owner.
3

Select the new owner

Choose an ADMIN member from the list. The current owner and non-admin members are excluded.
4

Confirm

Masivo sends an ownership transfer email to the selected admin. The invitation expires after 24 hours.
5

Recipient accepts

The recipient opens the link in the email and lands on /auth/accept-invitation?id=…. They must sign in with the invited email address.
6

Ownership updates

On acceptance, accounts.owner_id updates to the new owner. Both the previous and new owner receive confirmation emails. The recipient is redirected to the dashboard with the account cookie set.

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Error states

SituationWhat the recipient sees
Invitation expiredAsk the owner to send a new transfer
Wrong email signed inSign in with the email that received the invitation
Owner changed since inviteTransfer was revoked; request a new invitation
Recipient is not ADMINMust be an active admin to accept

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Difference from member invitations

Ownership transferMember invitation
InitiatorAccount owner onlyAny user with settings:write
RecipientExisting ADMIN memberAny email address
On acceptowner_id changesUser joins users_by_accounts
TypeOWNER_TRANSFERMEMBER